When using any online platform, we rarely stop to think about where our data goes, who can see it, or how long it's kept. But in today's digital world, these are important questions to ask. jiliv believes every member should have full control over their own data — which is why our Privacy Policy is written in plain, straightforward language, so you can make informed decisions.
Creating an account on jiliv means you agree to this Privacy Policy. We do encourage you to read it before giving your consent — it won't take long, and it will save you a lot of confusion down the line.
Key Privacy Protection Features
Here's a quick overview of the key steps jiliv takes to protect your data.
SSL Encryption
The entire jiliv platform is encrypted with 256-bit SSL. Every piece of data traveling from your browser to our servers goes through a secure channel — no one can intercept it along the way.
Your Data Is Never Sold
Jiliv never sells members' personal data to third parties. No information is shared with advertisers or data brokers — this is a core principle of our policy.
Your Controls
You can view, correct, or request deletion of your data at any time — either through your Account Settings or by contacting our support team.
Payment Data Security
Jiliv does not store your mobile banking PIN or password when you transact via bKash, Nagad, or Rocket. The payment gateway operates on its own separate, secured infrastructure.
Defined Retention Periods
Jiliv retains your data only for as long as necessary. Once an account is closed, any data beyond what is legally required is deleted after the specified retention period.
Transparent Use
Jiliv always makes the purpose of data collection clear. Data is never collected for vague or undisclosed reasons.
1 Scope & Applicability
This Privacy Policy applies to the jiliv.click website and all associated services. By creating an account, browsing, or using any of our services, you agree to this policy.
This policy is written primarily with our members in Bangladesh in mind. jiliv complies with applicable data protection laws in Bangladesh as well as international privacy standards.
- This policy was last updated in January 2026.
- Any changes take effect as soon as they are published on the website.
- You will be notified at your registered email address of any significant changes.
- If you have any questions about this policy, contact us at support@jiliv.click.
2 What Data We Collect
Jiliv only collects the data strictly necessary to provide its services. No unnecessary or excessive information is gathered. The types of data collected are outlined below.
Information You Provide Directly:
Automatically Collected Data (gathered by the platform):
Sensitive Data
Jiliv will never ask for your mobile banking PIN, password, or OTP. If anyone requests this information, it is fraudulent — report it to our support team immediately.
3 How Your Data Is Used
Jiliv uses the data it collects solely for the specific purposes listed below. Each purpose is clearly stated so you know exactly where your information goes.
- Account Management: To verify logins, maintain security, and confirm member identity.
- Payment Processing: To process deposits and withdrawals and maintain transaction records.
- Customer Support: Resolving issues, answering questions, and managing support tickets.
- Fraud Prevention: To detect suspicious activity and comply with anti-money laundering regulations.
- Platform Improvement: To analyze which features are used most and improve the overall experience.
- Legal Obligation: Certain data is retained as required by licensing authorities or for legal compliance purposes.
- Personalised Experience: Showing games and offers tailored to your preferences (optional — can be turned off in Settings).
Jiliv never repurposes your data — information collected for one purpose is never used for another.
4 Who We Share Your Data With
Jiliv does not sell your data. However, limited information is shared with certain third parties to keep our services running smoothly.
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions. Each of these providers has its own Privacy Policy.
- KYC Verification Services: Data may be shared with a licensed third-party KYC provider for identity verification purposes.
- Game Providers: Limited session data is shared to run games from providers such as NetEnt, Evolution, and Pragmatic Play.
- Legal Authorities: Sharing data in response to a court order, government investigation, or request from a licensing authority is a legal obligation.
- Business Succession: In the event of a change in ownership of jiliv, your data may transfer to the new owner — however, this policy will continue to apply.
5 Data Protection Practices
Jiliv uses multiple layers of security to keep your data safe — rather than relying on a single method, protection is applied at every level.
- 256-bit SSL/TLS Encryption: All data transmitted from your browser to our servers is encrypted.
- Data Encryption: Sensitive data stored on our servers is also kept in an encrypted state.
- Two-Step Verification (2FA): Members who enable 2FA on their account receive an additional layer of security.
- Regular Security Audits: Third-party security experts conduct regular audits of the platform.
- Access Control: Only jiliv staff members who genuinely need access can view your information.
- Unusual Login Detection: Automatic alerts are sent when a login is detected from a new device or an unusual location.
Please note — no one can guarantee 100% security on the internet. On your end, always use a strong password and never share your account credentials with anyone.
6 Cookies & Tracking
Jiliv.click uses cookies — this is a standard part of how the website operates. Cookies are small files stored in your browser that help keep your experience on the site smooth and seamless.
Jiliv does not use third-party advertising tracking cookies. Your browsing data is never shared with ad networks.
7 Your Rights
As a jiliv member, you have several rights over your personal data. To exercise any of these rights, email us at support@jiliv.click.
| Rights | Description | How to Apply |
|---|---|---|
| Right to Access | The right to know what information jiliv holds about you. | Email Request |
| Right to Rectification | The right to correct inaccurate or outdated information. | Account Settings |
| Right to Erasure | Request deletion of your data where no legal obligation requires us to retain it. | Email Request |
| Right to Restrict Processing | The right to object to your data being used for specific purposes. | Email Request |
| Right to Data Portability | The right to receive a copy of your data in a machine-readable format. | Email Request |
| Right to Object | To object to the use of your data for marketing or analytics purposes. | Settings / Email |
Jiliv aims to respond within 30 business days of receiving your request. For more complex cases, it may take a little longer — you will be notified in advance if that is the case.
8 Data Retention Period
Jiliv does not retain data longer than necessary. A specific retention period is defined for each type of data.
- Active Account Data: Retained for as long as your account remains active.
- Transaction Records: Generally retained for up to 5 years to meet legal obligations.
- KYC Documents: May be retained for up to 5 years after account closure (as required by the licensing regulator).
- Support Conversations: Retained for 2 years after the issue is resolved.
- Log Files: Retained for up to 12 months for security purposes.
- Marketing preferences: If you opt out, your data is removed immediately.
Once the defined retention period ends, data is securely deleted — no copies are kept.
9 Minors & Age Verification
Jiliv strictly enforces an 18+ policy. We do not knowingly collect data from minors.
- Age is verified at registration using the date of birth provided.
- Age verification during the KYC process is done via NID or passport.
- Any account found to belong to a person under the age of 18 will be terminated.
- Parents or guardians may request the deletion of data belonging to their minor child.
10 Policy Changes & Contact
Jiliv reserves the right to update this Privacy Policy at any time. For significant changes, advance notice will be sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any questions or concerns regarding our Privacy Policy, please contact us:
- Email: support@jiliv.click
- Live Chat: Click the chat button on the right side of the site (available 24/7)
- Help Center: Help Center Full instructions available on the page
For any data privacy concerns, contact us directly at privacy@jiliv.click — this address is dedicated exclusively to privacy-related matters.