Online gaming can be genuinely fun when enjoyed in the right way — but without boundaries, it can create real problems in your life. jiliv has taken this seriously from day one. We want every member to play for entertainment, not out of hope for financial salvation. That's why this responsible gaming page exists.
While online gaming is relatively new in Bangladesh, gaming addiction is a well-recognized issue worldwide. jiliv's responsible gaming policy follows international standards and puts members' wellbeing above business interests. On this page, you'll find out how to assess your own gaming habits, which tools are available to you, and where to get help if you need it.
Key Benefits of Responsible Gaming
Tools and features available at no cost, always, to support responsible gaming on jiliv.
Set Deposit Limit
Decide in advance how much you'll deposit daily, weekly, or monthly. Setting a limit makes it much easier to stay within your budget.
Cooling-Off Period
Feel like you need a break? Activate a cooling-off period of 1 day to 6 weeks — during that time, you won't be able to log in to your account.
Self-Exclusion
If you need a longer break, choose self-exclusion ranging from 6 months to permanent. No bonuses or offers will be sent during this period.
Session Time Limit
Set a time limit for each session. Once the time is up, your session will end automatically and you'll receive a reminder.
Loss Limit
Set a limit on how much you can lose before betting is stopped. This protects you from losing more than you can afford in the heat of the moment.
Reality Check Reminder
You'll receive a pop-up notification every 30, 60, or 90 minutes showing how long you've been playing and how much you've won or lost. It helps you stay clear-headed.
How to Activate the Tools
Activating jiliv's responsible gaming tools is straightforward — after logging in, go to the "Settings" menu and look for the "Responsible Gaming" section. No application required; you can make changes directly from your settings.
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1
Log in to your account
Log in to jiliv.click with your mobile number and password.
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2
Click on the Profile Icon
Tap the profile icon in the top right corner and select "My Account".
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3
Go to the Responsible Gaming Section
Find the "Responsible Gaming" section in the left menu or tab.
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Activate Your Preferred Tool
Set up a deposit limit, session time, loss limit, or cooling-off period — whichever you need — and save it.
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Confirm the changes have taken effect
Reducing your limit takes effect immediately. Increasing it requires a 24-hour cooling period — this prevents impulsive limit increases in the heat of the moment.
Budget Planning Guide
Keeping to a budget is the most important part of responsible gaming. Many people don't realize when they're overspending. One simple rule to keep in mind: only spend money on gaming that you can afford to lose without it affecting your daily life.
| Monthly Income | Recommended Maximum Gaming Budget | Status |
|---|---|---|
| ৳10,000 – ৳20,000 | ৳500 – ৳1,000 (5%) | Safe |
| ৳20,000 – ৳40,000 | ৳1,000 – ৳2,000 (5%) | Safe |
| ৳40,000 – ৳80,000 | ৳2,000 – ৳4,000 (5%) | Safe |
| Any Income | More than 10% of Your Income | Caution Needed |
| Any Income | Using borrowed money or dipping into savings | Stop Right Now |
The figures above are a guide only — if you have family expenses, debt repayments, or other financial obligations, your gaming budget should be even lower. The best approach is to set a fixed limit at the start of each month and lock it in using jiliv's deposit limit feature, so there's no chance of accidentally going over.
Your monthly limit usage is visible in real time
Once you set a deposit limit on jiliv, a progress bar shows exactly how much of it you've used. You'll always know how much is left mid-month — no mental math required.
Recognise the Warning Signs
Gaming addiction often creeps up gradually — there's rarely a single moment when it becomes obvious. But certain signs appear early. If you notice any of the following in yourself, take it seriously.
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Chasing losses: Chasing losses — placing more bets out of anger or frustration after a loss, hoping to win your money back — is one of the most dangerous habits a player can develop.
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Playing longer than planned: "Just five more minutes" turning into hours is one of the earliest signs that you're losing control.
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Withdrawing from family or work: If gaming is causing you to neglect time with family, fall behind on work, or pull away from friends, your priorities have shifted in a way that needs attention.
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Overspending your budget: Borrowing money, dipping into savings, or using funds meant for essential expenses to gamble is a serious path toward financial harm.
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Restlessness when unable to play: Feeling irritable, restless, or unable to focus when you can't game are signs of dependency.
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Hiding from family: Feeling like you have to hide how much you're playing or spending from your family is a clear warning sign.
If you recognize even one of these signs in yourself, stop and take a moment. Activate jiliv's cooling-off feature or reach out to support. Sometimes one honest conversation is all it takes to turn things around.
Check Yourself
Answer the questions below honestly. This is a simple self-assessment — there's no judgement here.
1. Did you spend more than your set budget last month?
2. Do you bet more to try to win back what you've lost?
3. Is gaming interfering with your family life or work?
Jiliv's Commitment
Responsible gaming might seem like it works against jiliv's business interests — after all, members who play less mean less revenue for us. But we believe that healthy, happy members are jiliv's greatest long-term asset. A platform that genuinely invests in its members' wellbeing is the one that earns lasting trust.
Jiliv never pressures any member to play more — not by email, chat, or notification. Encouraging members to raise their limits or cancel a cooling-off period goes against our policy. Members who have self-excluded will not receive any promotional communications.
Beyond that, jiliv regularly monitors members' gaming patterns. If bets suddenly spike to unusual amounts or late-night sessions run unusually long, our support team may reach out on their own — just to check that everything is okay. This isn't surveillance; it's care.
Where to Get Help
If you're struggling with gaming or worried about someone else, know that asking for help takes courage. jiliv's support team is specially trained to handle these situations and will assist you with complete confidentiality.
Jiliv Live Chat Support 24/7
Chat with us in Bengali on Live Chat anytime. Instant support is available for self-exclusion, limit setting, or anything else you need. All conversations are completely confidential.
Contact via Email
Email us at support@jiliv.click. Any responsible gaming request — self-exclusion, account closure, or cooling-off — will be actioned within 24 hours.
Help Centre
For detailed guides, step-by-step instructions, and answers to common questions Help Centre Go to page.